Users operating maintained OPNET software may make use of the OPNET Technical Support Service. This service may be provided by OPNET international agents, depending on customer location.
Feedback about Technical SupportWe welcome your feedback about technical support policies and performance at support_feedback@opnet.com. All messages sent to this address are read by senior OPNET management staff.
Contacting Technical Support at OPNET Direct Offices
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OPNET Technologies, Inc. (USA)
Office Location: Bethesda, Maryland, USA
Web
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Email: support@opnet.com
Phone: +1.240.497.1200
Fax: +1.240.497.1064
Hours
Standard hours:
Monday - Friday, 08:00 to 21:00, Eastern Standard/Daylight Time, except for OPNET US company holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day).
Premium hours:
24 hours a day, seven days a week.
Premium technical support is available for some enterprise products for an additional cost. For details, please contact OPNET sales.
OPNET Technologies Asia Pte. Ltd
Office Location: Singapore
Email: support_sg@opnet.com
Phone: +65.8189.7836
Fax: +65.6835.8508
Hours: Monday - Friday, 9:00 to 17:00 SSG (GMT+8)
Please notice that engineers in this office may not be immediately available to answer your question. If this is the case then please contact one of our other offices.
OPNET Technologies, SAS (France)
Office Location: Endroit De Bureau, Paris, France
Email: support_fr@opnet.com
Téléphone: +33 (0) 1 55 38 95 52
Fax: + 33 (0) 1 47 12 01 52
Heures d'opération: Lundi - Vendredi, de 8:30 à 17:30 (GMT+1)
Veuillez noter que les ingénieurs de ce département peuvent ne pas être immédiatement disponibles pour répondre à vos questions. Si c'est le cas, veuillez contacter un de nos autres bureaux.
OPNET Technologies, Ltd. (United Kingdom)
Contacting Technical Support International Agents
Your organization's maintenance contract may be with one of OPNET's international agents, instead of with OPNET directly. If you have concerns or other feedback about the technical support provided by our international agents, please contact support_feedback@opnet.com.
Johokobo, Inc., (Japan)
Office location: Tokyo, Japan
Web: http://www.johokobo.co.jp
Email
Modeler Support: opnet@johokobo.co.jp
IT Guru/SP Guru Support: itdg@johokobo.co.jp
Phone: +81.3.5623.7412
Fax: +81.3.5623.7414
Hours of Operation: 9:30 - 17:30(JST)
Service Area: Japan
Millenium Alliance (Korea)
Office Location: Seoul, Korea
Web: http://www.m-alliance.co.kr/
Email support@m-alliance.co.kr
Phone: +82 (2) 3471 1530
Fax: +82 (2) 3471 1517
Service Area: Korea
Passus sp. z o.o. (Poland)
Ulokowanie Urzedu: 02-587 Warsaw, Poland, Wiktorska 63
Web: http://www.passus.pl/
Email: passus@passus.pl , marcin.b@passus.pl , grzegorz.m@passus.pl
Telefon: 48.22.5401800
Faks: 48.22.5401807
Godziny dzialania: 9AM - 5PM (CET)
Obsluguja Przestrzen: Polska (Poland)
REBENDO Konsult (Sweden)
Office location: Sverige (Sweden)
Web: http://www.rebendo.se/
Email: opnet@rebendo.se
Telefonera: +46 (0)8 - 522 236 90
Fax: +46 (0)8 - 522 235 52
Service Area: Sverige (Sweden) for REBENDO customers
SITAL Technology (Israel)
Office location:103 Medinat Hayehudim St., POB 12717, Herzliya 46733, Israel
Web: http://www.sital.co.il/
Email: ofer.l@sital.co.il
Phone: +972.9.9559166
Fax: +972.9.9559156
Service Area: Israel
CT A.S- Cadet Technologies (Turkey)
Office location: Ataturk Cad. 72/7, 34742 KOZYATAGI, Istanbul - TURKEY
Web: http://www.cadet.com.tr
Email: info@cadet.com.tr
Phone:: +90 216 4676070
Fax: +90 216 4676446
Service Area: Turkey
Cornastone Enterprise Management (South Africa)
Office location: Mellis Court Building A, Cnr Autumn Road and Mellis Street, Rivonia 2128 South Africa
Web: http:\\www.cornastone.co.za
Email: brucec@cornasys.com
Phone: +2711807 1718
Fax: +27 11 807 1715
Service Area: South Africa
Harrico Oy (Finland)
Office location: Halsuantie 2, PL-43, Helsinki Finland 00421
Web: http://www.harrico-networks.com/
Email: harri.hummelin@harrico.com
Phone:: +358 9-530 66 513
Fax: + 358 9-530 66 530
Service Area: Finland
Tenfold Network Solutions Pty. Limited (Australia)
Office location: 313 Young St, Fitzroy VIC 3065, Australia
Web: http://www.tenfold.com.au
Email: ben@tenfold.com.au
Phone: + (02) 6161 6363
Service Area: Australia, New Zealand
DakoServ GmbH (Germany)
Office location: Stahlstrasse 42-44, Russelsheim: Germany 65428
Web: http://www.dakoserv.de
Email: support@dakoserv.de
Phone: + 49 6142.73874.10
Fax: +49 6142 73874 19
Hours of Operation: 8.00-18.00h
Service Area: Germany, Austria
TGS Telonic (Germany)
Office location: Albin-Koebis-Strasse 2, 51147 Koeln, Germany
Web: :http://www.telonic.de
Email: monitoring@telonic.de
Phone: +49-2203-96480
Fax: +49-2203-9648-231
Service Area: Germany, Austria