Scope of Service
OPNET Technical Support encompasses a variety of forms of assistance to users operating maintained software:
- providing general advice on how to best approach a specific application;
- explaining intended usage of product features through product documentation and accompanying explanations if required;
- providing general guidance on how to diagnose and correct behavioral problems of user code that interacts with OPNET libraries within applications, such as simulations and optimizations;
- supporting system administration activities specifically related to installing and running OPNET; and
- logging reported problems and providing appropriate product updates/patches.
OPNET Technical Support specifically does not include:
- developing models or studying model specifications for users;
- debugging or inspecting models that contain user-written code;
- supporting system administration unrelated to OPNET products; or
- providing technical support for previous software releases, as defined in the OPNET Maintenance Agreement and illustrated below.
Additional notes:
OPNET Technical Support provides support for the current major release of the software specified in the OPNET Maintenance Agreement and Software Usage Agreement. OPNET Technical Support provides support for the previous major release of the software only during the six months following the release of the current major release of the software.
This Web page describes the services set forth in the OPNET Maintenance Agreement and Software Usage Agreement between OPNET and the user. The terms and conditions in this Web page are not applicable to users who do not have an OPNET Maintenance Agreement and Software Usage Agreement. This Web page does not replace or modify any of the terms and conditions in the OPNET Maintenance Agreement and Software Usage Agreement. In the event of any conflict, the terms and conditions in the Maintenance Agreement and Software Usage Agreement will take precedence over the terms and conditions contained in this Web page.